# Readings

LEC # | TOPICS | READINGS
--- | --- | ---
1 | Organizational Session |
Part I: Distribution Systems
|  | Survey for Part I: Muckstadt, J.A., and R.O. Roundy. "Centralized Planning Models for Multi-Echelon Inventory Systems under Uncertainty." Chapter 3 in Handbooks in Operations Research and Management Science. Vol. 4, Logistics of Production and Inventory, edited by S. Graves, A. H. G. Rinnooy Kan, and P. Zipkin. Amsterdam: North-Holland, 1993, 59-132 Federgruen, A. "Continuous Review Policies for Multi-Level Inventory Systems with Stochastic Demand." Chapter 4 in Handbooks in Operations Research and Management Science. Vol. 4, Logistics of Production and Inventory, edited by S. Graves, A. H. G. Rinnooy Kan, and P. Zipkin. Amsterdam: North-Holland, 1993, 133-74.
2 | Eppen, Gary, and Linus Schrage. "Centralized Ordering Policies in a Multi-Warehouse System with Lead times and Random Demand." | Eppen, Gary, and Linus Schrage. "Centralized Ordering Policies in a Multi-Warehouse System with Lead times and Random Demand." TIMS Studies in the Management Sciences. Vol. 16, Multi-Level Production/Inventory Control Systems, Theory and Practice, edited by Leroy B. Schwarz. Amsterdam: North-Holland, 1981.
3 | Graves, Stephen. "A Multi-Echelon Inventory Model for a Repairable Item with One-for-One Replenishment." | Graves, Stephen. "A Multi-Echelon Inventory Model for a Repairable Item with One-for-One Replenishment." Management Science 31, no. 10 (1985).
4 | Roundy, Robin. "98%-Effective Integer-Ratio Lot Sizing for One-Warehouse Multi-Retailer Systems." | Roundy, Robin. "98%-Effective Integer-Ratio Lot Sizing for One-Warehouse Multi-Retailer Systems." Management Science 31, no. 11 (1985): 1416-30.
Part II: Assemble-to-Order Systems
|  | Survey for Part II: Song, Jing-Sheng, and Paul Zipkin. "Supply Chain Operations: Assemble-to-Order Systems." Chapter 11 in Handbooks in Operations Research and Management Science. Vol. 30, Supply Chain Management, edited by T. De Kok, and S. Graves. Amsterdam: North-Holland, 2003.
5 | Rosling, K. "Optimal Inventory Policies for Assembly Systems Under Random Demand." | Rosling, K. "Optimal Inventory Policies for Assembly Systems Under Random Demand." Operations Research 43, no. 6 (1989).
6 | Gallien, Jérémie, and Lawrence Wein. "A Simple and Effective Component Procurement Policy for Stochastic Assembly Systems." | Gallien, Jérémie, and Lawrence Wein. "A Simple and Effective Component Procurement Policy for Stochastic Assembly Systems." Queueing Systems Theory and Applications 38, no. 2 (2001).
7 | Lu, Yingdong, and Jing-Sheng Song. "Order-Based Cost Optimization in Assemble-to-Order Systems." | Lu, Yingdong, and Jing-Sheng Song. "Order-Based Cost Optimization in Assemble-to-Order Systems." 2003. To appear in Operations Research .
8 | Wang, Y., and P. Glasserman. "Lead-time Inventory Trade-offs in Assemble-to-order Systems." | Wang, Y., and P. Glasserman. "Lead-time Inventory Trade-offs in Assemble-to-Order Systems." Operations Research 43, no. 6 (1998).
9 | Plambeck, Erica, and Amy Ward. "Optimal Control of High-Volume Assemble-to-Order Systems." | Plambeck, Erica, and Amy Ward. "Optimal Control of High-Volume Assemble-to-Order Systems." Stanford, CA: Stanford University, 2003.
Part III: Forecast Evolution Models
10 | Heath, D. C., and P. L. Jackson. "Modeling the Evolution of Demand Forecasts with Application to Safety Stock Analysis in Production/Distribution Systems." | Heath, D. C., and P. L. Jackson. "Modeling the Evolution of Demand Forecasts with Application to Safety Stock Analysis in Production/Distribution Systems." IIE Transactions 26, no. 3 (1994): 17-30.
11 | Graves, Stephen, D. B. Kletter and W. B. Hetzel. "A Dynamic Model for Requirements Planning with Application to Supply Chain Optimization." | Graves, Stephen, D. B. Kletter, and W. B. Hetzel. "A Dynamic Model for Requirements Planning with Application to Supply Chain Optimization." Operations Research 46, supp. no. 3 (1998): S35-49.
12 | Toktay, Beryl L., and Lawrence M. Wein. "Analysis of a Forecasting-Production-Inventory System with Stationary Demand." | Toktay, Beryl L., and Lawrence M. Wein. "Analysis of a Forecasting-Production-Inventory System with Stationary Demand." Management Science 47, no. 9 (2001): 1268-81.
Part IV: Short Life-Cycle Product Management
13 | Fisher, Marshall, and A. Raman. "Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales." | Fisher, Marshall, and A. Raman. "Reducing the Cost of Demand Uncertainty Through Accurate Response to Early Sales." Operations Research 44, no. 1 (1996): 87-99.
14 | Kurawarwala, A., and H. Matsuo. "Forecasting and Inventory Management of Short Life-Cycle Products." | Kurawarwala, A., and H. Matsuo. "Forecasting and Inventory Management of Short Life-Cycle Products." Operations Research 44, no. 1 (1996): 131-50.
15 | Ho, Teck-Hua, Sergei Savin, and Christian Terwiesch. "Managing Demand and Sales Dynamics in New Product Diffusion Under Supply Constraint." | Ho, Teck-Hua, Sergei Savin, and Christian Terwiesch. "Managing Demand and Sales Dynamics in New Product Diffusion Under Supply Constraint." Management Science 48, no. 2 (2002): 187-206.
16 | Fisher, Marshall, and Kumar Rajaram. "Accurate Retail Testing of Fashion Merchandise: Methodology and Application." | Fisher, Marshall, and Kumar Rajaram. "Accurate Retail Testing of Fashion Merchandise: Methodology and Application." Marketing Science 19, no. 3 (2000): 266-78.
Part V: Customer Choice Models
|  | Textbook/Survey for Part V: Anderson, Simon, Andre de Palma, and Jacques-Francois Thisse. Discrete Choice Theory of Product Differentiation. Cambridge, MA: MIT Press, 1992. ISBN: 026201128X.
17 | Mahajan, Siddharth, and Garrett van Ryzin. "Stocking Retail Assortments Under Dynamic Consumer Substitution." | Mahajan, Siddharth, and Garrett van Ryzin. "Stocking Retail Assortments Under Dynamic Consumer Substitution." Operations Research 49, no. 3 (2001): 334-51.
18 | Bitran, Gabriel, P. Rocha e Oliveira, and A. Schilkrut. "Managing Customer Relationships Through Price and Service Quality." | Bitran, Gabriel, P. Rocha e Oliveira, and A. Schilkrut. "Managing Customer Relationships Through Price and Service Quality." Cambridge, MA: MIT Sloan School of Management, 2003.
19 | Talluri, Kalyan, and Garrett van Ryzin. "Revenue Management Under a General Discrete Choice Model of Consumer Behavior." | Talluri, Kalyan, and Garrett van Ryzin. "Revenue Management Under a General Discrete Choice Model of Consumer Behavior." Barcelona, Spain: Universitat Pompeu Fabra, 2000. To appear in Management Science .
Part VI: Customer Service Centers
|  | Survey for Part VI: Gans, Noah, Ger Koole, and Avishai Mandelbaum. "Telephone Call Centers: A Tutorial and Literature Review." Manufacturing and Service Operations Management 5, no. 2 (2003): 79-141.
20 | Whitt, Ward. "Improving Service by Informing Customers About Anticipated Delays." | Whitt, Ward. "Improving Service by Informing Customers About Anticipated Delays." Management Science 45, no. 2 (1999): 192-207.
21 | Harrison, Michael J., and Assaf Zeevi. "A Method for Staffing Large Call Centers Based on Stochastic Fluid Models." | Harrison, Michael J., and Assaf Zeevi. "A Method for Staffing Large Call Centers Based on Stochastic Fluid Models." Stanford, CA: Stanford University, 2003.
22 | Pinker, Edieal J., and Robert A. Shumsky. "The Efficiency-Quality Trade-Off of Cross-Trained Workers." | Pinker, Edieal J., and Robert A. Shumsky. "The Efficiency-Quality Trade-Off of Cross-Trained Workers." Manufacturing and Service Operations Management 2, no. 1 (2000): 32-48.
23 | Armony, Mor, and Costis Maglaras. "On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules and System Design." | Armony, Mor, and Costis Maglaras. "On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules and System Design." Operations Research 52, no. 2 (2004): 271-92.
24 | Shumsky, Robert A., and Edieal J. Pinker. "Gatekeepers and Referrals in Services." | Shumsky, Robert A., and Edieal J. Pinker. "Gatekeepers and Referrals in Services." Management Science 49, no. 7 (2003): 839-56.